» Get Amazing Results
Our print department delivers superior quality merely because we’ve been at it for the past 33 years. From backlit signage and graphics to large format printing and photo murals, we have the equipment and expertise to take your projects from start to finish faster — run after run. View our print work.
Frequently Asked Questions
- How are we different?
When it comes to printing, we think big. It’s about more than physical size — at BWC Creative, we see the big picture. We offer high quality work, fast turnarounds, exceptional customer service, and a variety of print options and support services, including Design, Web and Exhibit.
We specialize in large format printing and unique print media, but our greatest strength is our ability to serve a wide range of printing needs; from small projects like Window Decals or Cling Z to large format prints, such as Fabric Banners, Vehicle Wraps or Wall Murals. For over 25 years, we’ve catered to small and medium sized businesses nationwide. We offer fast turnaround with minimal human error and lower overhead cost, which allows us to provide customers with consistently high-quality printing at the lowest possible prices.
Our history is another important point of difference. Our founder, Lou George, began BWC Creative after first establishing its sister company, BWC Photo Imaging (one of the nation’s leading high-end processing labs for professional photography), over 33 years ago. Our knowledge and experience in the imaging field is evident in the superior quality and careful attention to detail that differentiates our printing work.
- What kinds of printing services do you offer?
Whether your printing needs are small, medium, or larger-than-life, we offer high-quality printing on a variety of media to meet your needs and exceed your expectations. Our print services include, but are not limited to the following options: Backlits (Duratrans, Translits, Display Transparencies), Custom and Photographic Printing, Drum Scanning, Real Black and White Printing, Map Scanning and Printing, Mounting, Large Format Prints, Photo and Wall Murals, and Poster Printing (Plastic, Gatorboard, Window Decals, Cling Z, Vinyl and Fabric Banners, Vehicle Wraps, Adhesive Vinyl). We also offer multiple finishes and weight options.
- What is the “Ask an Expert” form on the right?
Your convenience, mostly. The “Ask an Expert” feature gives you free access to our printing experts — take advantage of this customer service widget by submitting your contact information and your questions. No question is too small or too big. Someone will reply to you as quickly as possible during our business hours, Monday through Friday, 8:30 a.m. to 5:30 p.m. CST.
- What are your fees for printing services?
Quite a few factors will determine the cost of your print job, including the level of complexity, size, preparation and production — it’s all in the details. Get an instant quote by using our “Ask an Expert” window on the right hand side of this page, or call 972-231-0002 (1-866-875-6755 Toll Free).
- I need my order in a few days. Is this possible?
Sure. Just give us a call so we can get your project on our schedule. One of our specialties is meeting deadlines that other printing companies cannot. In addition to saving time, we may also be able to save you some money on shipping. Because we have special shipping contracts, we can often overnight freight for much less than you would normally pay. Please contact customer service for assistance with this type of order.
- How do I get an instant quote? How do I get started?
We’re so glad you asked. There are many ways to get instant printing quotes. Choose the one that works best for you.
We recommend using the “Ask an Expert” window on the right hand side of this page. We monitor it closely and reply to inquiries during business hours. Our business hours are from 8:30 a.m. to 5:30 p.m. CST Monday through Friday.
If you have questions and would like to talk to an Account Executive, please call us at 972-231-0002 (1-866-875-6755 Toll Free).
Whether you contact us online or by phone, an experienced Account Executive is standing by to discuss your printing needs. Once you sign off on your quote, we will begin.
- What are the file requirements?
Thanks for asking. We accept any file created from a postscript program: Illustrator, Freehand, Photoshop, Quark, InDesign, etc. Of these, the preferred file types are AI, PDF, or EPS files.
We accept Photoshop PSD files; however, if the file size is too large to upload, please flatten and save it as a Photoshop PDF. Saving as a Photoshop PDF will not diminish the quality of your finished product.
If you supply a Quark or InDesign file, please make sure to zip the entire file hierarchy as it links in the source document. If you are using digital painting programs such as Corel Painter or Corel Draw, please save your file as a PDF or TIF.
- How do I upload my files?
After you place your order, click on the “Send Us a File” button in the navigation bar. Please read the file requirements document if you are not familiar with our process.
- What is the largest file I can upload?
We accept files up to 300 MB via our ”Send Us a File” page. For files larger than this, please contact customer service for special file upload instructions.
- What is your customer satisfaction policy?
If you’re not happy, we’re not happy — your satisfaction is very important to us. That’s why we offer a 100% Satisfaction Guarantee for printing. We’ll reprint your project if it contains any manufacturing defects or errors introduced by us. We encourage all clients to check proofs carefully for problems such as copy errors or low-resolution images. While we do keep an eye out for issues throughout the print process, we cannot be held responsible for copy or image resolution errors in the files you send to us. To help ensure we can fix a mistake if we find one when printing, we require a 24/7 phone number in our FTP upload form – this is to enable us to contact someone for permissions to correct any suspected errors.
To get the best possible color reproduction, we recommend requesting a hard copy color proof — especially where color matching is critical, such as in your company’s logo. BWC Creative will monitor quality as best we can, but it’s important to note that there may be a variation between colors you see on your monitor and colors displayed in final printed results. This variation is due in part to differences between individual monitors and user calibration settings — but more importantly, color just looks differently when printed than it does on-screen. We’ll help you choose the best proofing option to meet your needs, with the goal of obtaining the best possible results.
- What if I need my order shipped to more than one location?
No problem. We can provide custom fulfillment services and pack various quantities to be sent to hundreds of different locations. We can also insert additional components into the material we print.
- What are your business hours?
We’re open from 8:30 a.m. to 5:30 p.m. CST. Our customer service number is 972-231-0002, or 1-866-875-6755 Toll Free.
- Where is BWC Creative located?
Both our customer service center and printing facility are located in Richardson, Texas [map it]. We can ground ship to most locations in the U.S. within two to three days.
- What if I need more than just printing?
You’ve come to the right place. At BWC Creative, we are your single source for unlimited creative possibilities. From logo and advertising design to printing graphics and signage; from Website design to the creation of custom exhibits; we offer a full range of services in-house, saving you time and money.
